AI chat platform
An AI chat that knows your business and can act in it
Origami Chat is our AI chat platform. It answers from your own documents and data, connects to your systems so customers and staff can get things done, and hands over to your people when it should. We integrate it with your systems and run it for you.
We integrate Origami Chat with each client's systems, so there is no self-serve signup: it starts with a conversation.
Channels
Where your customers and staff reach it
One platform, set up for the places where people already talk to you.
Website live chat
A chat widget on your website, added with a script, or a hosted chat page of its own.
Internal assistant
An assistant for your staff that answers from company documents and works with your internal systems.
Human handoff
When a conversation needs a person, it passes to your own people or support team.
Messaging apps
Conversations in messaging apps such as Slack, Microsoft Teams, Telegram or WhatsApp.
Capabilities
What Origami Chat does
The parts every integration is built from, configured for each client.
Answers from your documents
Answers are drawn from your own documents and data (retrieval-augmented generation, or RAG), so replies are about your business, not general ones.
Actions in your systems
Through our MCP layer, the chat can look things up and take actions in the systems you connect.
Images and documents in the chat
Users can upload images and documents in the conversation for the assistant to work with.
Fallbacks you choose
Another model, a person, or a plain statement that the answer is not in your documents, set per client.
Separate for each client
Multi-tenant: each client has its own configuration and its own data.
Everything logged
Conversations and actions are logged, so you can see what was asked, what was answered and what was done.
Fallbacks
A plan B for every conversation
Each client chooses what happens when something does not work out, and different clients can use different fallback scenarios.
- Model fallbackIf a model or provider fails or is slow, the chat switches to another model or provider.
- Self-hosted and private modelsModels can run on our GPU servers or on your infrastructure, not only through cloud APIs.
- Human fallbackWhen the AI cannot help, it hands the conversation to a person or collects contact details so your team can follow up.
- Retrieval fallbackWhen the answer is not in your documents, it says so instead of guessing.
Fallbacks are part of each client's configuration and can be changed as your needs change.
MCP actions
Not only answers: actions in your systems
Origami Chat has its own MCP layer for connecting to your systems, so your customers and staff can get things done inside the conversation instead of being sent elsewhere.
- Connected to your systemsWe connect the chat to the systems you choose, through our MCP layer.
- Actions agreed with youWhich actions are available, and to whom, is decided with you during the integration.
- Logged with the conversationEach action is logged next to the conversation it came from.
Actions such as
- Check an order
- Book an appointment
- Open a support ticket
Use cases
How businesses put it to work
Sample integrations for customers and for staff. Each real integration is built around the client's own systems, rules and channels.
For your customers
Online retail
Order and returns desk
Customers ask about an order on the website or in a messaging app and get an answer about their own order, not a general one.
Connected to systems such as
- Online shop
- Order and warehouse system
- Helpdesk
In the conversation
- Look up the order and delivery status
- Start a return within the return policy
- Open a ticket with the customer's photo of a damaged item
Handover to a person. When a refund falls outside the policy, or the customer asks for a person.
Clinics and practices
Appointments and patient questions
Patients book, move or cancel appointments and get answers about services, preparation and documents to bring. Conversations can stay on private models when patient data must not leave servers you choose.
Connected to systems such as
- Booking calendar
- Practice management system
- Service information
In the conversation
- Find a free slot and book it
- Move or cancel an existing appointment
- Send the preparation instructions for the visit
Handover to a person. When a question is medical, it goes to the practice team instead of being answered by the AI.
Software and SaaS
Product support
Users get answers from the product documentation and help with their own account, with screenshots attached in the chat.
Connected to systems such as
- Documentation and knowledge base
- Billing and subscriptions
- Issue tracker
In the conversation
- Answer from the documentation, with the sources shown
- Check the user's plan and invoices
- File a bug report with the screenshots and steps attached
Handover to a person. When the issue needs an engineer, the conversation and its files go to the support queue.
For your team
HR and people
Employee assistant
Staff get answers from the handbook and policies, and handle routine requests without a long email chain.
Connected to systems such as
- HR system
- Intranet and policy documents
- Leave calendar
In the conversation
- Answer policy questions with the source document
- Show the remaining leave balance
- Submit a leave request for approval
Handover to a person. When a question is personal or sensitive, it goes to the HR team.
IT and operations
Internal IT helpdesk
Employees describe a problem in their own words, or send a screenshot of the error, and get step-by-step help from your IT guides.
Connected to systems such as
- IT guides and runbooks
- Ticketing system
- Device and licence inventory
In the conversation
- Walk the employee through a fix from the guides
- Check which device or licence is assigned to them
- Open a ticket with the screenshot and the steps already tried
Handover to a person. When the fix needs admin rights, or the problem affects more than one person.
Sales and field teams
Sales assistant
Sales and field staff get product, stock and customer information in one conversation instead of searching several systems.
Connected to systems such as
- ERP
- CRM
- Product catalogue and price lists
In the conversation
- Check stock and delivery dates for a product
- Pull up the customer's recent orders and open issues
- Prepare a draft quote in the CRM for review
Handover to a person. When a discount or terms need a manager's approval.
These are examples. The systems, actions and rules for each client are agreed during the integration, and each action is logged with the conversation it came from.
How it works
How an integration works
Origami Chat is specialized software. We integrate it with each client's systems carefully, step by step, rather than through an automated setup.
Talk to us
Tell us who the chat is for, which documents and systems it should use, and where people should reach it.
Connect documents and systems
We connect your documents and data and set up the MCP actions for your systems.
Set models, fallbacks and channels
We configure the models, fallbacks, human handoff and channels for your case.
Go live
You get a hosted chat page, a script to embed the chat in your own systems, or both, and we keep running it.
The timeline depends on your systems and scope, and comes as a plan once we have looked at them together.
Security and audit
Every conversation and action on the record
An AI that can act in your systems has to be accountable for what it does.
- Full audit trailConversations and the actions taken in your systems are logged.
- Separate per clientEach client's configuration and data are kept apart from every other client's.
- Private models when you need themKeep conversations on private models, on our GPU servers or on your own infrastructure, when cloud APIs are not an option.
Managed by TOC
We integrate it and run it
Origami Chat is our own product, and our team sets it up and operates it for you.
- Hosted in the EU by defaultIn Germany, France or Bulgaria; US hosting on request.
- Models on our servers or yoursModels run on our GPU servers or on your infrastructure, alongside cloud APIs where you want them.
- Run by our teamWe integrate the chat with your systems and operate it. We work in English, French and German.
Related services
FAQ
Questions about Origami Chat
Can we sign up and set it up ourselves?
No. We integrate Origami Chat with each client's systems, so you start by talking to us. You then get a hosted chat page, a script to embed the chat in your systems, or both.
What does it answer from?
From your own documents and data, connected during the integration. When the answer is not in them, it says so instead of guessing.
Can it do things, not just answer?
Yes. Through our MCP layer it can take actions in the systems you connect, such as checking an order, booking an appointment or opening a ticket.
What happens when the AI cannot help?
It hands the conversation to your people or support team, or collects contact details so they can follow up. You choose the fallbacks for your setup.
Which models does it use?
Cloud model APIs, or private models on our GPU servers or on your own infrastructure. If a model or provider fails or is slow, the chat can switch to another one.
Can users send files?
Yes. Users can upload images and documents in the chat.
Can we see what the chat said and did?
Yes. Conversations and actions are logged.
Where is it hosted?
In the EU by default, in Germany, France or Bulgaria. US hosting is available on request.
Origami Chat
Tell us where your chat should help
Tell us who it is for, which documents and systems it should use and where people should reach it, and we will plan the integration with you.